Welcome to Oghi Mall, a thriving marketplace where you can connect with customers and grow your business. To maintain a fair and secure environment for all, we’ve established the following seller guidelines. By becoming a seller on Oghi Mall, you agree to abide by these rules.

1. Honest Representation:

• Accurately represent your products, including their condition, features, and specifications.
• Use high-quality images and detailed descriptions to provide a clear understanding of your products.

2. Competitive Pricing:

• Offer competitive and fair prices.
• Avoid price gouging or artificially inflating prices.

3. Product Quality:

• Ensure the quality of your products meets or exceeds customer expectations.
• Promptly address quality-related issues and customer complaints.

4. Inventory Management:

• Keep your inventory up-to-date to prevent listing products that are out of stock.
• Honor all orders promptly and notify customers of any delays.

5. Shipping and Fulfillment:

• Provide accurate and timely shipping information.
• Meet the agreed-upon delivery times.
• Communicate proactively with customers about any shipping delays or issues.

6. Customer Service:

• Be responsive to customer inquiries and address their concerns promptly and professionally.
• Maintain a high standard of customer service and professionalism.

7. Product Reviews:

• Encourage honest and unbiased customer reviews.
• Do not engage in fraudulent or deceptive practices to manipulate reviews.

8. Returns and Refunds:

• Follow our return and refund policy.
• Process returns and refunds in a timely and fair manner.

9. Seller Policies:

• Comply with Oghi Mall’s seller policies and terms of service.
• Stay informed about updates and changes to our policies.

10. Security and Privacy:

Protect customer data and information in accordance with our privacy policy. – Keep your seller account secure to prevent unauthorized access.

11. Prohibited Items:

Do not list or sell prohibited items or engage in illegal activities on our platform.

12. Intellectual Property:

Respect intellectual property rights and do not infringe on copyrights, trademarks, or patents.

13. Seller Performance:

Maintain a good seller rating by adhering to these guidelines and providing excellent service.

14. Dispute Resolution:

Work with customers to resolve any disputes amicably. – If a resolution cannot be reached, follow our dispute resolution process.

15. Oghi Mall Support:

Reach out to Oghi Mall’s support team for assistance or clarification regarding any issues or concerns.

Failure to adhere to these guidelines may result in penalties, including account suspension or termination. Oghi Mall is committed to fostering a fair and trustworthy marketplace for all, and we appreciate your cooperation in achieving this goal.

Thank you for choosing Oghi Mall as your platform for e-commerce. We look forward to your success as a seller, and we’re here to support you every step of the way.

Sincerely,

Oghi Mall Seller Guidelines Team